Genesis is more than 900 people in 9 countries, which create products for 200 million users a month. This is a full-cycle company where there are no customers, we create all our projects from the idea and the first drafts to realization and getting the best positions in the market or in our niche.
- Resolve billing, refund, chargeback queries;
- Work closely with Billing PM and Risk Management team to resolve customer’s issues and prevent possible fraud;
- Assist customers with billing issues and report them to Dev. team;
- Work close with customers, who are trying to initiate refund. Build retain system for such customers;
- Preparing number of reports for internal and external needs.
- Experience in tech customer care from 1 year;
- Acquaintance with Zendesk and other Helpdesk systems;
- Advanced level of English;
- Ability to learn fast;
- Ability to work without constant supervision.
What will you get working with us:
- A competitive salary and good compensation package. For experienced candidates with a proven track record, we offer a performance-based bonus/option system. Official employment.
- A strong and enthusiastic team - you will have the opportunity for knowledge sharing, learning and professional self-development.
- Interesting and challenging tasks - experience in the development of cutting-edge large-scale projects, optimization, high load, etc.
- Convenient working conditions - a comfortable office (summer terrace, free lunches, Sony PlayStation 4 and other sorts of goodies) located a 5 minute walk from Taras Shevchenko metro station. Flexible working hours.
- Sports and Healthcare - running, swimming, football, basketball and other sports activities supported by the company. A corporate doctor is always ready to help if you feel sick.
- Exceptional opportunities for professional growth - in-house training sessions and seminars, a corporate library, English lessons, participation in key IT events around the world.
About the company:
Genesis is one of the largest Internet companies in the world operating both in the developed Western markets and fast-growing African and Asian markets:
- 200 million unique users per month on all of its sites and apps;
- the greatest Internet media company in Africa and Kazakhstan;
- more than 600 employees in 9 offices all over the world.
We are waiting for you in our team!